To get ready for your first visit to our Surrey dental office, read through the information below. If you have additional questions, please feel free to give us a call — we'd be happy to help!
About Guildford Heights Dental
At Guildford Heights Dental Centre, your dentist and team offer a range of dental treatments and services to help you improve or maintain your oral health.
Our goal is to provide you with comprehensive dental services in a friendly, welcoming and calming office environment, in Victoria, BC. Learn More »
New Patient Forms
Accurate and up-to-date information about your insurance plan and medical history is essential in making sure that you get the most effective and appropriate care for your needs.
For this reason, we ask that our new patients fill out a New Patient Insurance Form and a Patient Health History form during their first consultation and checkup at our office.
Please arrive 10 - 15 minutes early for your first appointment with us so that you have enough time to fill out your forms.
Patient Education
Patient education is one of our first priorities at Guildford Heights Dental Centre in Surrey.
Our dental team believes that patients who are well informed and educated about their dental health are more likely to have long-term oral health success.
We're committed to providing our clients with access to information on dental health, both in our office and on our website.
We're always happy to answer any questions you may have during your dental appointment, and we will make sure that you understand the details of your dental health status and all procedures you undergo.
Before you visit us for the first time, you can get started by perusing our FAQs below to learn more about our practice, and then browse through our broad range of dental services.
Payment Plans
It is important that you familiarize yourself with your dental service plan and the details of your dental coverage.
We don't want our patients to find that finances are a barrier to achieving and maintaining good oral health. Contact us to discuss available dental payment plans and options. Together, we can work out a payment plan that suits your needs.
HealthSmart Financial
Health Smart Financial Services Inc.™ offers an easy-to-use extended financing option for your dental health.
Insurance
We accept most dental insurance policies. However, we accept assignment of benefits for major procedures only. When you come in for basic services, such as cleanings and fillings, we require that you pay "upfront", at the time of service.
We will then prepare your insurance form and submit it electronically. You will receive your cheque back from your dental plan insurance company within (approximately) 10 days. For major procedures, we will collect your co-payment at the time of service, and then have the insurance company reimburse us for the balance.
FAQs
What are your hours/days of business?
Our office is open Monday-Saturday, closed statutory holidays.
- Monday:09:00 am - 05:00 pm
- Tuesday:09:00 am - 05:00 pm
- Wednesday:09:00 am - 05:00 pm
- Thursday:10:00 am - 06:00 pm
- Friday:09:00 am - 05:00 pm
- Saturday:09:00 am - 04:00 pm
- Sunday:Closed
Are you accepting new patients?
Yes! we are pleased to accept new patients. Please call 604-581-4060 or submit our online form to request an appointment.
In the event of a dental emergency, we will make every effort to get you out of pain as soon as possible and then treat your problem as required. You may anticipate a short wait as we work your emergency into our daily schedule of patients but we certainly don’t want to see anyone suffering and will accommodate as best we can.
Do you accept insurance payments directly?
Yes, we accept assignment. And yes, you can be covered on more than one plan at the same time. We will forward a predetermination of benefits to your insurance provider for all major dental treatments prior to the work being done. At the time of treatment, you will be responsible for all fees not covered by your plan.
Some clients prefer to pay the entire amount of their treatment on their credit card so that they can get points for the full amount and then get reimbursed directly by the insurance company for the portion the insurance is paying. Most companies can set up direct deposit to the client and you’ll have your money back within the week and be on your next trip sooner with the additional travel miles!
We accept Visa, MasterCard, Debit, Cheques and Cash as forms of payment.
Do you provide implant treatments?
We provide general, preventive, cosmetic and restorative dental treatments, including dental implants. Our dentists do provide implants to our clients on a regular basis.
Many patients feel that dental implants are the ideal tooth replacement option for restoring the function and appearance of their smile.
What kinds of bleaching/whitening do you do in your office?
We offer both in-office (like you see on the TV makeover shows) and take-home whitening systems. Our staff will discuss the options with you and recommend what we feel would work best given your specific situation.
How often should I get my teeth cleaned?
Preventive treatment recommendations vary based on the condition of your mouth, your home care, caries risk and habits. Those with existing conditions (untreated cavities, gum disease, root exposure, frequent new cavities) should come in more frequently than those with healthy mouths and few restorations. Those ‘at risk’ should be coming in every 3-4 months to minimize further damage. For clients with good oral health, we generally recommend a 6 month interval.
But my insurance only covers cleanings every 9 months?
Every insurance company is different. Generally the '9 month rule’ refers to how frequently you can have a ‘recall examination, polish and fluoride’. This does not mean you can not have your teeth cleaned, which actually refers to the ‘scraping’, or as we call it scaling/root planing. This is the removal of the deposit and stain from your teeth so that the gum tissue does not become irritated and bleed.
What are the warning signs of gum (periodontal) disease?
You should see your dentist and hygienist if you notice any of the following warning signs:
- gums that bleed easily
- red, swollen or tender gums
- gums that have pulled away from the teeth
- pus between the teeth and gums when the gums are pressed
- persistent bad breath or bad taste
- permanent teeth that are loose or spreading
- any changes in the way your teeth fit together when you bite
- any changes in the fit of partial dentures
What is gingivitis?
Gingivitis is the mildest form of periodontal disease. It causes the gums to become red, puffy, and bleed easily. There is usually little or no discomfort at this stage. Gingivitis is often caused by inadequate oral hygiene. The good news is, it’s reversible.
Why do I need x-rays?
X-rays or radiographs are used to see between the teeth and beneath the gum tissue. We use them to look for cavities, especially in the early stages when the tooth is just starting to demineralize. With radiographs, we can also see the presence or absence of teeth (missing permanent teeth, erupting teeth, impacted teeth, the position of wisdom teeth). They show us the level of the bone, which often breaks down during advanced gum disease or following tooth extraction. Cysts and abscesses can also be discovered with radiographs; even calcified arteries that can lead to a stroke! These are all things we can’t see by simply looking into your mouth with a mirror and explorer.